iameya

Sewa Connect

Privacy Policy

Welcome to Sewa Connect (“Sewa Connect,” we,” “us” or “our”). Sewa Connect is the most advanced citizen application, enabling citizens of Delhi to access a wide range of public services like making a complaint regarding any civic issue, accessing helpline24, getting traffic & parking information, accessing all citizen services, paying bills instantly, finding nearby places like toilets, hospitals, schools, metro stations, markets, etc. Our Privacy Policy explains how we and some of the companies/Government offices we work with collect, use, share, and protect nformation about our mobile services, website, and any software provided on or in connection with Sewa Connect services (collectively, the “Service”), and your choices about the collection and use of your information. By using our Service you understand and agree that we are providing a platform for you to post content, including photos, comments, and other materials (“User Content”), to the Service and to share User Content publicly. This means that other Users may search for, see, use, or share any of your User Content that you make publicly available through the Service. Our Policy applies to all visitors, users, and others who access the Service (“Users”).

1. INFORMATION WE COLLECT

We collect the following types of information.
 
Your mobile number when you register for a Sewa Connect account.
 
Profile information that you provide for your user profile (e.g., name, address) This information allows us to help you or others be “found” on Sewa Connect.
 
User Content (e.g., photos, videos, description) that you post to the Service.
 
Communications between you and Sewa Connect. For example, we may send you Service-related messages (e.g., OTP login, complaint creation, phone number verification, changes/updates to features of the Service, and technical and security notices). Note that you may not opt out of Service-related messages.

Analytics information:

We are not using any third-party analytics tools.

Cookies and similar technologies:
When you visit the Service, we may use cookies and similar technologies like async storage and local storage to collect information about how you use Sewa Connect and provide features to you.
Log file information:
Log file information is automatically reported by your browser each time you request to access (i.e., visit) a web page or app. It can also be provided when the content of the webpage or app is downloaded to your browser or device.
 
When you use our Service, our servers automatically record certain log file information, including your web request, Internet Protocol (“IP”) address, browser type, referring / exit pages and URLs, number of clicks, and how you interact with links on the Service, domain names, landing pages, pages viewed, and other such information. We may also collect similar information from emails sent to our Users which then help us track which emails are opened and which links are clicked by recipients. The information allows for more accurate reporting and improvement of the Service.
Device Identifiers:
When you use a mobile device like a tablet or phone to access our Service, we may access, collect, monitor, store on your device, and/or remotely store one or more “device identifiers.” Device identifiers are small data files or similar data structures stored on or associated with your mobile device, which uniquely identify your mobile device. A device identifier may be data stored in connection with the device hardware, data stored in connection with the device’s operating system or other software, or data sent to the device by Sewa Connect.
Metadata:
Metadata is usually technical data that is associated with User Content. For example, Metadata can describe how, when, and by whom a piece of User Content was collected and how that content is formatted. Users can add or may have Metadata added to their User Content including a hashtag (e.g., to mark keywords when you post a photo), geotag (e.g., to mark your location to a photo), comments, or other data. This makes your User Content more searchable by others and more interactive. If you geotag your photo or tag your photo using other’s APIs then, your latitude and longitude will be stored with the photo and searchable (e.g., through a location or map feature) if your photo is made public by you by your privacy settings.
2. HOW WE USE YOUR INFORMATION
In addition to some of the specific uses of information we describe in this Privacy Policy, we may use information that we receive to:

Help you efficiently access your information after you sign in.

Remember the information so you will not have to re-enter it during your visit or the next time you visit the Service;

Provide personalized content and information to you and others, which could include online ads or other forms of marketing.

Provide, improve, test, and monitor the effectiveness of our Service

Develop and test new products and features

Monitor metrics such as total number of visitors, traffic, and demographic patterns

Diagnose or fix technology problems

Automatically update the Sewa Connect application on your device Sewa Connect or other Users may run contests, special offers, or other events or activities (“Events”) on the Service. If you do not want to participate in an Event, do not use the particular Metadata (i.e. hashtag or geotag) associated with that Event.
3. SHARING OF YOUR INFORMATION
We will not rent or sell your information to third parties outside Sewa Connect (or the group of companies of which Sewa Connect is a part) without your consent, except as noted in this Policy.
Parties with whom we may share your information:
We may share User Content and your information (including but not limited to, information from cookies, log files, device identifiers, location data, and usage data) with businesses that are legally part of the same group of companies that Sewa Connect is part of, or that become part of that group (“Affiliates”). Affiliates may use this information to help provide, understand, and improve the Service (including by providing analytics) and Affiliates’ services (including by providing you with better and more relevant experiences). But these Affiliates will honor the choices you make about who can see your photos.

We also may share your information as well as information from tools like cookies, log files, device identifiers, and location data, with third-party organizations that help us provide the Service to you (“Service Providers”). Our Service Providers will be given access to your information as is reasonably necessary to provide the Service under reasonable confidentiality terms.

We may also share certain information such as cookie data with third-party advertising partners. This information would allow third-party ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

We may remove parts of data that can identify you and share anonymized data with other parties. We may also combine your information with other information in a way that it is no longer associated with you and share that aggregated information.
Parties with whom you may choose to share your User Content:
Any information or content that you voluntarily disclose for posting to the Service, such as User Content, becomes available to the public, as controlled by any applicable privacy settings that you set. To change your privacy settings on the Service, please change your profile settings. Once you have shared User Content or made it public, that User Content may be re-shared by others.
What happens in the event of a change of control:
If we sell or otherwise transfer part or the whole of Sewa Connect or our assets to another organization (e.g., in the course of a transaction like a merger, acquisition, bankruptcy, dissolution, or liquidation), your information such as name and email address, User Content and any other information collected through the Service may be among the items sold or transferred. You will continue to own your User Content. The buyer or transferee will have to honour the commitments we have made in this Privacy Policy.
Responding to legal requests and preventing harm:
We may access, preserve and share your information in response to a legal request (like a search warrant, court order or subpoena) if we have a good faith belief that the law requires us to do so. This may include responding to legal requests from jurisdictions outside of the United States where we have a good faith belief that the response is required by law in that jurisdiction, affects users in that jurisdiction, and is consistent with internationally recognized standards. We may also access, preserve and share information when we have a good faith belief it is necessary to: detect, prevent and address fraud and other illegal activity; to protect ourselves, you and others, including as part of investigations; and to prevent death or imminent bodily harm. Information we receive about you may be accessed, processed and retained for an extended period of time when it is the subject of a legal request or obligation, governmental investigation, or investigations concerning possible violations of our terms or policies, or otherwise to prevent harm.
4. HOW WE STORE YOUR INFORMATION

Storage and Processing:

Your information collected through the Service may be stored and processed in the United States or any other country in which Sewa Connect, its Affiliates or Service Providers maintain facilities.

Sewa Connect, its Affiliates, or Service Providers may transfer information that we collect about you, including personal information across borders and from your country or jurisdiction to other countries or jurisdictions around the world. If you are located in the European Union or other regions with laws governing data collection and use that may differ from U.S. law, please note that we may transfer information, including personal information, to a country and jurisdiction that does not have the same data protection laws as your jurisdiction.

By registering for and using the Service you consent to the transfer of information to the U.S. or to any other country in which Sewa Connect, its Affiliates or Service Providers maintain facilities and the use and disclosure of information about you as described in this Privacy Policy.

We use commercially reasonable safeguards to help keep the information collected through the Service secure and take reasonable steps (such as requesting a unique password) to verify your identity before granting you access to your account. However, Sewa Connect cannot ensure the security of any information you transmit to Sewa Connect or guarantee that information on the
Service may not be accessed, disclosed, altered, or destroyed.

Please do your part to help us. You are responsible for maintaining the secrecy of your unique password and account information, and for controlling access to emails between you and Sewa Connect, at all times. Your privacy settings may also be affected by changes the social media services you connect to Sewa Connect make to their services. We are not responsible for the functionality, privacy, or security measures of any other organization.
5. YOUR CHOICES ABOUT YOUR INFORMATION
Your account information and profile/privacy settings:
Update your account at any time by logging in and changing your profile settings.

. As noted above, you may not opt out of Service-related communications (e.g., mobile number verification, OTP login, account verification, purchase and billing confirmations and reminders,
changes/updates to features of the Service, and technical and security notices).

Learn more about reviewing or modifying your account information.
6. OTHER WEB SITES AND SERVICES
We are not responsible for the practices employed by any websites or services linked to or from our Service, including the information or content contained within them. Please remember that when you use a link to go from our Service to another website or service, our Privacy Policy does not apply to those third-party websites or services. Your browsing and interaction on any third-party website or service, including those that have a link on our website, are subject to that third party’s own rules and policies. In addition, you agree that we are not responsible and do not have control over any third-parties that you authorize to access your User Content. If you are using a third-party website or service and you allow them to access your User Content you do so at your own risk.
7. HOW TO CONTACT US ABOUT A DECEASED USER
In the event of the death of a Sewa Connect User, please contact us. We will usually conduct our communication via call; should we require any other information, we will contact you through the phone you have provided in your request.
8. HOW TO CONTACT US

If you have any questions about this Privacy Policy or the Service, you can contact us via email at info@iameya.in or through our website at https://iameya.in/.

9. CHANGES TO OUR PRIVACY POLICY
Sewa Connect may modify or update this Privacy Policy from time to time, so please review it periodically. We may provide you additional forms of notice of modifications or updates as appropriate under the circumstances. Your continued use of Sewa Connect or the Service after any modification to this Privacy Policy will constitute your acceptance of such modification.
Disclaimer : This app doesn’t represent a government entity.